The banking sector is facing an unprecedented level of change from digital disruption, changing customer expectations and new ways to do banking.
This is having a huge impact on banking revenue, market share and on how banks are structured and staffed.
Even though innovation is seen as vitally important to incumbent banks, many banking organisations admit to being unprepared.
This programme addresses these issues. It makes sense of the changes affecting the industry and customers’ new expectations. It will give front-line staff the knowledge they need of:
- the financial services environment
- regulatory requirements
- retail banking products and services
- the principles of customer service excellence and
- the influence of digital technology on all of these areas.
The learning content will prepare the new digital banker to work in a changing industry and achieve better outcomes for their business, their customers and themselves.